Refund policy
At Home Finds Abuja, we want you to be happy with your purchase. If you receive an item that is damaged, defective, or different from what you ordered, please contact us so we can assist you.
📦 Eligible Returns
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging, where applicable.
- You must contact us within 7 days of receiving your order.
- You may be asked to provide photos or videos showing the issue with the product.
❌ Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, damaged after delivery, or altered by the customer.
🔄 Exchanges
If you receive the wrong item or an item arrives damaged or defective, we may offer an exchange or another appropriate resolution, depending on the situation and product availability.
💰 Refunds
If your return is approved for a refund, the refund will be processed using the applicable payment method. Processing times may vary depending on your payment provider.
🚚 Return Shipping
If the return is due to an incorrect, damaged, or defective item received from us, we will provide instructions on how to proceed with the return.
For other returns, return delivery costs may be the customer’s responsibility.
📧 How to Request a Return
Please email us at:
Include your order number, a description of the issue, and photos/videos where applicable.
We’ll review your request and let you know the next steps.
Home Finds Abuja reserves the right to review each return request individually and determine whether it meets the requirements of this policy.
🤎 Thank you for shopping with Home Finds Abuja.